Purchase Orders

The purchase order program allows organizations to pay for students/employees courses in one monthly payment

 

Welcome to BYU Independent Study's site for purchase order users. This site will provide you with the necessary information to set your organization up to use BYU Independent Study purchase orders. You will also find information here on how to register students for courses and extensions, request retakes and withdrawals, and learn of our billing policies and procedures.

Before you can begin submitting purchase orders for courses, you must completely fill out the Application for Credit with BYU Independent Study. An authorized agent must then complete the Authorized Signer box before the form is submitted electronically. If you prefer, you may print out the form, have the authorized agent sign it, and fax it to 801-812-8208. For further information, please call 1-866-741-9144.

Purchase Order Policies

These provisions apply to Purchase Order customers only

GENERAL PROVISIONS

  • It is the sole responsibility of the purchaser to understand and comply with the terms stated herein.
  • Noncompliance with the terms could result in delay of registration, reduction in withdrawal credits, interest charges, and/or other penalties and fines.
  • Purchaser agrees to pay all applicable taxes related to course registration or supplemental fees.

PURCHASE ORDER REQUIREMENTS

  • To be valid, a purchase order (PO) must be signed by an authorized agent of the purchaser. It must contain a maximum dollar amount and/or a PO expiration date as well as the billing address.
  • Regardless of the language specified on the PO, these policies and procedures will control whether there is any conflict between the PO and these policies and procedures as stated herein.
  • Brigham Young University Independent Study (BYU IS) reserves the right to reject POs.

COURSE REGISTRATION

  • To register for courses, students, their parents (if the student is a minor), or an authorized agent of the institution funding the course must complete the Enrollment Form. The form may be submitted via email, online, fax, or mail.
    • Email the form to ispo@byu.edu
    • Fax the form to (801) 812-8208.
    • Mail the form to:
    • BYU Independent Study
      120 MORC
      Provo, UT 84602-0300
  • The PO number and customer number are required fields on these forms. If these are not filled out, your PO will not be processed. If the PO number field is blank, we will use the last four digits of the customer number.
  • Please allow 24-48 hours for processing. If your student is not enrolled, withdrawn, etc. after that time, please call (866) 741-9144 to check on the status. Tell the representative that you are a PO customer and that you would like to receive a confirmation number and any other information the student would need to begin the course.
  • For paper course orders, allow 10 business days for receipt of materials.
  • A $12-20 fee applies if you are ordering paper materials for an online or teacher-led course. This is done by marking the check box on the enrollment form.

COURSE TRANSFERS

  • The PO group no longer accepts transfers. Please refer to the withdrawal and enrollment forms, as the same function can be accomplished by using those methods.

TEXTBOOK ORDERS

  • All textbook requests are handled by the BYU Store or an outside vendor of your choice. BYU IS is not responsible for facilitating the acquisition of course related textbooks, nor is the seller responsible for collecting and distributing textbook fees. To purchase textbooks from the BYU Store, the purchaser should contact the Store at (888) 454-6884 or online at www.byustore.com. Payments for materials purchased from the BYU Store should be sent to BYU Store, I.S. Department, Provo, UT 84602. Separate POs must be sent to the BYU Store.

RESUBMISSION OF ASSIGNMENTS AND EXAMS

  • As a PO customer, the organization will need to decide whether or not they allow retakes to be billed on their POs.
  • If the organization does not allow for payment of retakes on POs, then the student will need to call in and give a credit card number as payment in order to take retakes. In these cases, the student should call (800) 914-8931.
  • If the organization allows retakes to be paid for through POs, we ask that one individual be designated to complete the Lesson and Exam Retake Request Form for the educational institution. This will assist us in our efforts to provide you with accurate billing. Note: When more than one person submits requests for retakes the school district could be charged twice for the resubmit fee.
  • For questions on resubmissions, you may call (866) 741-9144 or email ispo@byu.edu. Please identify yourself as a PO customer when you call.

WITHDRAWAL FROM A COURSES

  • BYU IS must receive a Withdrawal Request Form from an authorized individual to withdraw a student from a course.
  • Once completed, you can submit online, or through email, fax, or mail.
    • Email the form to ispo@byu.edu
    • Fax the form to (801) 812-8208
    • Mail the form to:
      BYU Independent Study
      120 MORC
      Provo, UT 84602-0300
  • Please reference the information below to see if you will also receive a refund at the time of withdrawal:
    • If you withdraw within 0-14 days of enrollment:
      • Full tuition refund
      • No processing fee
    • If you withdraw within 15-90 days of enrollment:
      • Partial tuition refund
      • One of these options:
        • $20 processing fee (per high school course)
        • $40 processing fee (per university course)
    • If you withdraw 91+ days after enrollment:
      • No refund will be given.

REFUND POLICIES

  • Withdrawal credits or refunds will be applied to the next month's invoice. That invoice should contain a credit or negative amount for the amount refunded to the purchaser.
  • If the purchaser prefers a refund by check, please call the PO group at (866) 741-9144 to request this. Please allow 4–6 weeks for processing.
  • If the purchaser feels there is an error on the statement, follow the procedures found in “Disputing Charges” below.
  • If the account has been inactive for a period of three months and a credit still exists, BYU IS will send a refund check to the institution's address on file.

BILLING POLICIES

  • We currently bill monthly.
  • All charges and credits from the prior month will be captured and included on the next month's statement.

DISPUTING CHARGES

  • Purchasers who feel they were billed in error should fill out the Billing Dispute Form.
  • This form contains all of the information that is necessary to allow BYU IS to review your dispute in a timely manner and make the necessary adjustments.
  • If BYU IS has not responded by the fifth business day, please call us at (866) 741-9144.

PAYMENT TERMS

  • We currently accept the following:
    • Credit card
    • Check
    • Wire transfer (there is a fee associated with this, and it is the customer’s responsibility to pay that fee)
  • Our current payment terms are net 30. BYU IS reserves the right to charge a 2% per month late fee if payment is not received within 30 days of the invoice date.

COURSE AND FEE PRICING

  • Courses will be billed according to the published catalog price. Note: BYU IS reserves the right to change the price without notice.

CREDIT DECLINATION POLICY

  • If the purchaser has not made payment for a specified period of time, BYU IS, at its discretion, will send out a notification letter putting the purchaser's account on probation.
  • If past-due balances are not resolved within 30 days of probation, BYU Independent Study will no longer extend credit and may send the purchaser's account to a collection agency.

OTHER

  • These policies and procedures shall control if there is a conflict, regardless of any language on documents, whether received or sent by the purchaser.
  • BYU IS does not warrant the effectiveness or operation of the educational services contemplated in these policies and procedures. All students, purchasers, P.O. customers, and/or organizations agree and understand that BYU IS shall have no liability herein, including to any end user. BYU IS specifically disclaims all representations and warranties, whether express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose, or any other warranty. In no event shall BYU IS be liable to any party for indirect, incidental, consequential, or exemplary damages.
  • All purchasers, P.O. customers, and/or organizations acknowledge that student educational records are protected by the Family Educational Rights and Privacy Act (FERPA), and that generally student permission must be obtained before releasing specific student information to anyone other than the student or BYU.

Purchase Order Forms

All forms are designed using Adobe Acrobat. You will need Acrobat Reader to complete the forms. Please download the forms, fill them out, save them, and then submit them by emailing them to ispo@byu.edu. Alternatively you can print a form and fax it to (801) 812-8208.

Organization Application for Credit
This is the form you need to complete in order to request the extension of credit to your organization by BYU Independent Study. Alternate PDF form

Organization Information Update Form
This form can be used anytime you need to update information on your customer account.

Online Purchase Order Course Enrollment/Extension Form
For all course enrollments where the method of payment is P.O. Alternate PDF form

Lesson and Exam Retake Request Form
For all retake requests where the method of payment is P.O.

Course Withdrawal Form
For any withdrawal request where the method of payment for the registration was P.O. Alternate PDF form

Organization Billing Dispute Form
This form is required to be used for any transaction line that you are disputing on an invoice.

Each of the forms has been set up to improve our efficiency and accuracy in processing your requests related to purchase orders. If you have any questions, e-mail us at ispo@byu.edu or call us as (866) 741-9144.

* These forms require the Adobe Acrobat Reader. If you do not have this installed on your computer, go to www.adobe.com to get the free download.

Purchase Order FAQs

 

What is a purchase order?

A purchase order is a tool that Independent Study offers to organization so they can pay for students/employees in one monthly payment.

How do I use a purchase order?

An account must be set up with Brigham Young University in order for Independent Study to extend credit to your organization. Once this account is active, an official purchase order from your organization must be submitted to independent study either by fax to (801) 812-8208 or by mail. Purchase orders can either be on a student by student and course by course basis or they can be set up for larger numbers of registrations and/or fees.

How do I read my monthly Invoice?

  1. The invoice/statement is made up of several sections.
  2. Section 1 lists your customer information and the account summery for the previous month.
  3. Section 2 lists all of the current activity for the previous month.This includes registrations, fees assessed, withdrawals, and any credits that may have been issued on your account.
  4. Section 3 lists any payments that were received during the previous month. These payments are grouped together by day, so if you sent two payments in and we recorded them on the same day, the amount on the invoice/statement would show the total of the two payments not each payment separately.
  5. Section 4 is your remittance slip. This should be cut off and mailed back to us with your payment.
  6. If you have current registrations, fees, and/or withdrawals, an invoice number will appear in the upper right corner of the invoice/statement.
  7. Withdrawals are credited to your account in the month we received the request from your organization.
  8. The balance that is due is the current balance on your account as of the invoice/statement date.

What happens after I submit my purchase order?

We process each purchase order within 24 hours of receiving it. Please do not call in to see if we received the fax until after the 24 hour period. You may then call 801-422-8925 and a registration representative can provide you course access codes and other information. If you call this number 24 hours after you have submitted the purchase order and we do not have your course access codes ready, we did not receive your fax and you should send it again.

What about books?

  • A separate purchase order is required for the bookstore. You can send those to:

    BYU Store
    I.S. Department
    Provo, UT 84602
     

  • or fax it in to (801) 422-0070. We cannot be responsible for any book orders sent to our office.

How do I get started with my classes?

  • Please go to our login page. Have your confirmation number ready to get to started on creating your login and attaching you to your class.
  • Course materials are available for some courses, please check online or in our catalog for availability. All course materials are available online as well for your reference as well.

How do I get my confirmation number?

For those customers that submit their enrollment forms via email, we will reply to the address that submitted the enrollment form with the students name and confirmation number. For all other submissions, please wait the 24 hours and then phone a registration representative toll-free at 800-914-8931 and select option 1 or locally at 801-422-8925.

Contact Information

  • Phone: (866) 741-9144
  • Fax: (801) 812-8208
  • Email: ispo@byu.edu

What are your office hours

Our office hours are 7am - 5pm, Monday - Friday.