State Authorization and Student Complaints

State Authorization Reciprocity Agreements (SARA)

BYU is an approved institutional participant of the State Authorization Reciprocity Agreements (SARA). SARA is a voluntary, regional approach to state oversight of postsecondary distance education. Participation in SARA allows BYU to offer online courses to students in the U.S. jurisdictions that have adopted SARA, including 49 states and the District of Columbia. California, the only state that currently does not participate in SARA, does not regulate distance education by out-of-state institutions if the out-of-state institution’s activities within the state do not constitute “physical presence.” Because BYU’s distance education offerings do not create a physical presence in California, BYU is not subject to California’s state authorization requirements. As a result, BYU is authorized to offer distance education courses to students in all 50 states and the District of Columbia.

Student Complaints

Student complaints regarding BYU Independent Study courses should be directed to the BYU Independent Study Feedback webpage. If a student’s complaint is not resolved to the student's satisfaction after completing BYU’s internal complaint process, other avenues of resolution are available.

Complaints from Students in SARA Jurisdictions

Students residing in a SARA jurisdiction may file a complaint with the Utah System of Higher Education (USHE), Utah’s SARA portal agency, following the instructions outlined on USHE's website. Students also may file a complaint with their home jurisdiction’s SARA portal agency, using the current contact information available on the SARA States & Institutions webpage.

Complaints from Students in California

Students residing in California may file a complaint at the California Bureau for Private Postsecondary Education Complaints Webpage.

Accreditation Complaints

Students who wish to file a complaint with BYU’s accreditation organization may contact the Northwest Commission on Colleges and Universities.

Compliance Hotline

BYU has a campus-wide Compliance Hotline. Students are encouraged to use the Compliance Hotline to submit reports of noncompliance with institution policy or procedure, or with federal, state, or local laws or regulations.