Part of My Online Course Won't Load

Many common webpage issues are resolved by simply clearing your cookies and cache.

You can do so by following these simple instructions below:

  1. Press Ctrl + Shift + Del (or Cmd + Shift + Del on a Mac)
  2. If using Chrome: Select "the beginning of time"
  3. If using Firefox: Select “Everything”
  4. Check "Cookies" and "Cache"
  5. Reload the webpage you were trying to access, and if the problem you were experience persists, please contact our Technical Support team

Technical Support Contact Information

Phone: 1-877-897-8085 or 1-801-422-8524 

Email: istech@byu.edu